Política de envío

We know you're excited to receive your Pratt Daddy order, and our team works to get every piece on its way to you as quickly and carefully as possible.

Order Processing

All Pratt Daddy orders ship from Los Angeles, California.

Please allow approximately 2-5 business days for your order to be processed and prepared for shipment. Processing time is separate from the shipping speed selected at checkout.

Many of our pieces are one-of-a-kind and require individual preparation before leaving our studio. We appreciate your patience while we make sure your order is ready for its journey to you.

Ordering for a birthday, holiday, or special occasion? Please keep our processing time in mind when placing your order. Selecting an expedited shipping service speeds up transit once your package ships, but does not shorten our standard processing time.

Once your order ships, you'll receive an email with tracking information.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your destination, order size, and selected shipping service.

Domestic U.S. Shipping

UPS Ground: Approximately 1–5 business days after your order has shipped.

International Shipping

Canada — UPS Standard: Approximately 2–7 business days

Mexico — UPS Standard: Approximately 2–6 business days

UPS Worldwide Expedited: Approximately 2–5 business days

Please note that all delivery estimates begin after your order has completed processing and has been picked up by the carrier.

Delivery estimates are provided by the carrier and are not guaranteed. Weather, customs processing, carrier delays, incorrect or incomplete addresses, and other circumstances outside of our control may occasionally affect delivery times.

Tracking Your Order

As soon as your order ships, tracking information will be sent to the email address provided at checkout.

For additional delivery updates and delivery-management options, we recommend enrolling in UPS My Choice, which allows you to track eligible shipments and manage certain delivery preferences directly through UPS.

International Orders, Duties & Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are not included in your Pratt Daddy purchase or shipping cost and are the responsibility of the recipient. Because customs requirements vary by country, Pratt Daddy is unable to determine or estimate these fees in advance.

Please provide an accurate email address and phone number when placing an international order. Your shipping carrier or local customs authority may need to contact you before your package can be cleared for delivery.

Shipping to Canada

Canadian customs may require the recipient to authorize a customs broker before an international shipment can be cleared.

Please make sure the phone number and email address provided with your order are accurate so UPS or Canadian customs can contact you if necessary.

Refused or Unclaimed International Packages

Please make sure you're able to accept your international shipment and complete any required customs procedures.

If a shipment is refused, abandoned, or left unclaimed, the recipient is responsible for any costs associated with the shipment, including original shipping charges, duties, taxes, customs or brokerage fees, and return shipping charges.

If the package is returned to Pratt Daddy, any eligible refund will be determined after the package has been received and applicable shipping, customs, and return costs have been assessed.

Incorrect or Incomplete Shipping Addresses

Please review your shipping information carefully before completing your purchase.

Pratt Daddy is not responsible for delays or delivery issues resulting from an incorrect or incomplete address provided at checkout.

If you notice an error in your shipping address, contact us at info@prattdaddy.com as soon as possible. If your order has not yet shipped, we'll do our best to update the address for you.

Delayed or Missing Packages

Once a package has been transferred to the shipping carrier, its movement and delivery timing are managed by the carrier.

If your tracking information shows an unexpected delay or you believe your package may be missing, please contact the carrier using your tracking number for the most up-to-date information.

If you need additional assistance, you're also welcome to contact us at info@prattdaddy.com, and we'll do our best to help you navigate the next steps.

Questions About Your Order?

We're here to help.

If you have questions about processing, shipping, or an upcoming order, please contact us at info@prattdaddy.com and our team will be happy to assist.